常见问题 FAQ

What Chinese courses do you offer?

HSK Chinese test tutoring,and Chinese training for people who want to learn Chinese. HSK汉语考试辅导;同时我们也为有汉语需求的朋友提供汉语培训。

How about the Class method ?

One-on-one class online;By ZOOM. 一对一在线汉语;ZOOM课堂;

How about the class time?

According to your need, the teaching assistant will determine the class time with you in advance. Each class last one hour; One class each week at least. 根据你的实际需求,助教会和你提前确定好上课时间。 每节课一小时;每周至少一节课.

4.What is your advantage if compared with other Chinese Training Organizations?

We emphasize personalized Chinese tutoring. According to the different needs and characteristics of Chinese learning, in addition to Chinese teachers, we provide teaching assistants for each student to formulate a personalized Chinese learning plan, and develop a personalized course based on the HSK textbook. At the same time, the teaching assistant will follow up and supervise the students' Chinese learning throughout the process. 我们更注重个性化的汉语辅导。针对学员不同的汉语学习需求和特点,除了经验丰富的任课老师,我们还为每位学员配备了助教,制定个性化的汉语学习计划,在HSK教材的基础上制定个性化的课程,同时,助教将会全程跟进督促学员的汉语学习。

Where are the teachers from? How about their qualification?

All teachers are from mainland China; all teachers must have a bachelor’s degree or above; All teachers should be proficient in Chinese and have relevant teaching experience. 我们所有的老师都来自中国大陆;所有的老师必须有大学本科及以上文凭;所有的老师必须精通汉语并且有相关教学经验。

I want to learn ,but I can’t understand Chinese at all.

All teachers can teach Chinese in English; some teachers can also teach Chinese in French, Thai and Spanish. 我们所有的老师都能进行英文沟通教学;部分老师还能使用法语,泰语,西班牙语教学。

How to choose teacher?

The teaching assistant will recommend the teacher to you according to your class time. 根据学员上课时间,助教老师将为你推荐相关任课老师。

What textbook do you use?

Based on 《HSK1-6》and 《BIC》;Customized teaching materials in addition. 以《HSK1-6》和《BIC》等权威教材为基础;同时根据学员需求定制课程内容.

Do you provide electronic teaching materials?

Yes. All students will receive the relative electronic teaching materials after purchased. 是的。所有学员购买课程后都会收到相关课程的电子文档.

Is there after-sales service and support after I purchase?

Yes. The teaching assistant will accompany you throughout the whole process. For any questions,you can email to us :support@cnt.email. 助教老师会全程跟进你的上课情况; 有任何疑问,你可以随时和我们邮件联系 info@cnt.email.

Can I ask for leave from the class ?

You can ask for leave 24 hours in advance ; if you did not ask for leave in advance, the course fee will still be deducted. 需要提前24小时请假;未提前请假的,该堂课程仍旧扣费。

What can I do if I am not satisfied with my Chinese teacher?

Email to : support@cnt.email; You just need to tell us the reason why you are not satisfied with the Chinese teacher. We will recommend other Chinese teachers to you for choosing. If you are not satisfied with your assistant, Email to us info@cnt.email. 给我们发送邮件support@cnt.email,或info@cnt.email 你只需要说明不满意该汉语老师的原因,我们将另外推荐汉语老师供你选择更换。如果你对助教不满意,发送邮件到info@cnt.email.

Can I get a refund if my Chinese course is not over?

Yes. OurRefund Policy will last within 30 days. Within 30 days from the date of you purchased, you can apply for a refund for the unfinished course if not satisfied . After 30 days, we will not be able to provide a full or partial refund. 可以。我们的退款政策将持续在30天之内。 从购买课程日开始30天之内,如您对课程不满意,可申请未完成课程的退款。 30天后,我们将无法提供全额或部分退款。

Are there other ways to learn Chinese on your platform?

In addition to live courses online ,we hope to introduce the Chinese knowledge in more interesting way; You can browse our website or follow our Facebook page for more Chinese learning materials. 除了实时在线课程,我们希望将汉语知识讲述得更加生动有趣;你可浏览我们的网页,或关注我们的脸书主页获得更多汉语学习资料。

How to start the one-on-one Chinese class ?

Just fill in a form, we will contact you to make an appointment for the Free Chinese Course ; After that, you can register and purchase the course according to your need. 只需要填写简单的表格,我们将会和你联系,预约汉语体验课程时间; 之后,你可以注册并根据学习需求购买课程。

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